Privacy Policy
Our commitment to protecting your personal information with the same care and integrity we show to every puppy in our home.
Our Family’s Privacy Promise
As a Christian family business with over 40 years of experience, we believe in treating your personal information with the same respect, care, and integrity that we show to every animal in our home. Your privacy is sacred to us, and we are committed to protecting it.
This Privacy Policy explains how Pawfekt Pups collects, uses, discloses, and safeguards your information when you visit our website or engage with our family business. Please read this policy carefully. If you do not agree with the terms, please do not access the site.
Information We Collect
We collect information that you provide directly to us and information automatically collected through your use of our services:
- Name, email address, and phone number
- Shipping and billing addresses
- Payment information (processed securely through our payment partners)
- Communication preferences and correspondence
- Information about your interest in specific puppies
- Device information and browser type
- IP address and general location data
- Pages visited and time spent on our site
- Referring website information
- Cookies and similar tracking technologies
- Puppy selection and adoption preferences
- Contract and agreement documentation
- Shipping and delivery information
- Health guarantee and veterinary records
- Follow-up care and support communications
How We Use Your Information
Our Family’s Purpose for Your Information
We use the information we collect for the following purposes:
- To process and complete your puppy adoption
- To communicate with you about your adoption, including updates and support
- To provide customer service and respond to your inquiries
- To send you important information about our family, puppies, and services
- To improve our website and services based on your feedback
- To comply with legal obligations and protect our rights
- To maintain the health and safety records of our puppies
- To facilitate shipping and delivery of your new family member
Important: We Never Sell Your Information
As a Christian family business, we believe selling personal information would violate the trust you place in us. We do not and will never sell, rent, or trade your personal information to third parties for marketing purposes.
Information Sharing & Disclosure
When We Share Information
We only share your information in the following limited circumstances:
- Service Providers: Trusted partners who help us operate our business (payment processors, shipping companies, veterinarians)
- Legal Requirements: When required by law, court order, or government request
- Protection of Rights: To protect the safety, rights, or property of our family, customers, or the public
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)
- With Your Consent: When you explicitly authorize us to share specific information
Data Security
Our Security Measures
We implement appropriate technical and organizational measures to protect your personal information:
- Secure servers and encrypted data transmission (SSL technology)
- Limited access to personal information within our family business
- Regular security assessments and updates
- Secure payment processing through trusted partners
- Physical security measures for paper records
- Regular training on privacy and security practices
- Data minimization – we only collect what we need
- Secure destruction of information when no longer needed
Important Security Note
While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but promise to use commercially acceptable means to protect your personal information.
Your Privacy Rights
Your Rights Regarding Your Information
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information under certain circumstances
- Restriction: Request restriction of processing of your personal information
- Objection: Object to our processing of your personal information
- Data Portability: Request transfer of your information to another organization
- Withdraw Consent: Withdraw your consent at any time where we rely on consent
- Opt-Out: Opt-out of marketing communications at any time
To exercise any of these rights, please contact us using the information at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Data Retention
How Long We Keep Your Information
We retain your personal information only for as long as necessary:
- Adoption Records: Permanently for health and pedigree documentation
- Customer Information: 7 years after your last interaction with us for tax and legal purposes
- Website Analytics: 26 months for improving our services
- Marketing Communications: Until you opt-out or request deletion
- Inquiry Information: 2 years for customer service improvement
After these periods, we will securely delete or anonymize your information unless we need to retain it for legal compliance or legitimate business purposes.
Cookies & Tracking Technologies
Our Use of Cookies
We use cookies and similar tracking technologies to enhance your experience on our website:
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us understand how visitors use our site
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Used to show relevant content (with your consent)
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
Cookie Consent
When you first visit our website, you will be presented with a cookie consent banner. You can accept all cookies, reject non-essential cookies, or customize your preferences. Your choices will be remembered for future visits.
Third-Party Links
Links to Other Websites
Our website may contain links to third-party websites, such as veterinary resources, training guides, or partner organizations. These third-party sites have separate and independent privacy policies.
- We have no responsibility or liability for the content and activities of these linked sites
- We encourage you to review the privacy policies of any third-party sites you visit
- Links to other sites do not imply endorsement of their privacy practices
- Your interaction with any third-party website is subject to that website’s own terms and policies
Children’s Privacy
Protecting Children’s Information
Our website and services are not directed to children under the age of 13:
- We do not knowingly collect personal information from children under 13
- If we learn we have collected personal information from a child under 13, we will delete it immediately
- Parents or guardians can contact us to review, update, or delete any information about their child
- Our family environment includes children, but our website interactions are designed for adults
If you believe we might have any information from or about a child under 13, please contact us immediately.
International Data Transfers
Cross-Border Data Protection
As we serve families across the USA, Canada, and neighboring countries, your information may be transferred to, stored, and processed in countries other than your own:
- Our primary operations are in Massachusetts, USA
- We use service providers who may process data in various locations
- We implement appropriate safeguards for international data transfers
- By using our services, you consent to the transfer of your information to countries that may have different data protection rules than your country
We take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.
Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements:
- We will post the updated policy on this page with a new effective date
- For material changes, we will provide additional notice (such as email notification)
- We encourage you to review this policy periodically for any changes
- Your continued use of our services after changes constitutes acceptance of the updated policy
The “Effective Date” at the top of this policy indicates when it was last revised.
Our Christian Commitment to Privacy
Faith-Based Privacy Principles
Our approach to privacy is guided by our Christian values:
- Stewardship: We are caretakers of the information entrusted to us
- Integrity: We are honest and transparent in our data practices
- Respect: We honor the dignity and privacy of every individual
- Service: We use information to serve families, not exploit them
- Trust: We build relationships based on confidentiality and reliability
- Responsibility: We accept accountability for protecting your information
When you share your information with our family business, know that we treat it as sacred trust, guided by 40+ years of family values and Christian ethics.
Contact Us
Questions & Concerns
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our family:
Massachusetts, USA
privacy@pawfektpups.com
(Please contact via email for privacy matters)
Response Time: Within 7 business days
We take all privacy concerns seriously and will investigate and respond to your inquiry promptly and thoroughly.