Shipping & Delivery
Safe, comfortable, and professional transportation for your new family member, anywhere in the USA, Canada, and neighboring countries.
Our Family’s Shipping Promise
As a Christian family with over 40 years of experience, we treat every puppy’s journey as if they were our own children traveling. We’ve developed safe, reliable shipping methods that ensure your new family member arrives healthy, happy, and ready to join your home.
We pray over every shipment, asking for God’s protection and guidance during travel. Our shipping process combines professional pet transportation with the personal care only a family-run business can provide.
Our Shipping Process
Every puppy’s journey follows our carefully designed 6-step process:
Shipping Timeline
Here’s what to expect from the moment you complete your purchase:
You complete your purchase and sign the contract. We immediately begin the 24-hour preparation period.
All paperwork is finalized, health checks completed, and shipping arrangements made. Your puppy is ready to travel.
Your puppy begins their journey. Travel time varies by location but typically takes 1-3 days within the continental USA.
Your puppy arrives at your designated location. You’ll be notified of exact arrival time in advance.
We contact you within 24 hours of arrival to ensure everything is perfect and provide ongoing support.
Important Notice About Communication
During the 24-hour preparation period and during travel, our communication may be limited as we focus entirely on preparing your puppy’s documents and ensuring safe travel arrangements. We appreciate your understanding as we dedicate this time to your puppy’s safety and comfort.
Areas We Serve
Nationwide & International Shipping
We ship to all 50 states in the USA, all Canadian provinces, and neighboring countries including:
- All United States destinations
- All Canadian provinces and territories
- Mexico (certain regions)
- Puerto Rico
- U.S. Virgin Islands
- Other destinations by special arrangement
Local Pickup Option
For families within reasonable distance of our Massachusetts location:
- Available within 4-hour driving distance
- Must be scheduled in advance
- All paperwork must be completed before pickup
- We provide detailed arrival instructions
- Meeting arranged at designated safe location
- Limited to reduce stress on the animal
Safety Features & Comfort
Our Safety Guarantees
Every shipment includes these safety features:
- Climate-controlled vehicles for temperature regulation
- Professional pet crates sized appropriately for comfort
- Familiar bedding and toys from our home included
- Special water systems that don’t spill during travel
- Regular check-ins by transport staff
- Emergency protocols in place for all scenarios
- 24/7 access to transport company emergency line
- Health monitoring throughout the journey
Shipping Costs & Payment
Shipping Cost Breakdown
Our shipping costs are transparent and cover all necessary services:
Payment for Shipping
Shipping costs are included in your final payment. We accept the following payment methods:
- Gift cards (iTunes, Apple, Walmart, Steam) for deposits
- Secure bank transfer for final payments
- Other agreed-upon secure payment methods
- Shipping costs are added to your puppy’s total price
- Payment must be complete before shipping arrangements
- Deposit required to reserve your puppy and shipping spot
What to Expect Upon Arrival
Receiving Your Puppy
When your puppy arrives, here’s what to expect:
- Your puppy will arrive in a secure, comfortable travel crate
- All documentation will be attached to the crate
- We will contact you with exact arrival time in advance
- You’ll need to be available to receive your puppy personally
- We recommend having your veterinarian appointment scheduled
- Prepare a quiet, comfortable space for initial adjustment
Documentation Included
Your puppy travels with complete documentation:
- Official health certificate from our veterinarian
- Complete vaccination record booklet
- Registration papers and pedigree documentation
- Feeding and care instructions from our family
- Health guarantee and sales contract copies
- Our family contact information for support
Important: 72-Hour Health Check
Upon receiving your puppy, we require that you have them examined by your own veterinarian within 72 hours. This is for your protection and ours, ensuring your puppy is healthy and adjusting well to their new environment.
Our Christian Commitment to Safe Delivery
Faith-Based Shipping Philosophy
Our approach to shipping is grounded in our Christian values:
- Stewardship: We are caretakers entrusted with precious lives
- Compassion: Every animal deserves comfort and safety during travel
- Responsibility: We accept full accountability for safe delivery
- Integrity: Complete honesty about shipping methods and timelines
- Service: We view shipping as serving both the animal and your family
When we prepare your puppy for shipping, we pray for their safe journey and your family’s joy upon their arrival. We believe this spiritual commitment, combined with professional shipping standards, creates the safest possible travel experience.