Refund and Return Policy
Our commitment to fairness, integrity, and the well-being of every puppy, guided by 40 years of family experience and Christian values.
Our Family’s Commitment to Fairness
As a Christian family with over 40 years of experience, we approach every situation with prayer, compassion, and a commitment to doing what is right. Our refund and return policy reflects our dedication to both our puppies’ well-being and our customers’ peace of mind.
This policy outlines the conditions under which returns or refunds may be granted, always prioritizing the health and safety of our puppies above all else. Please read this policy carefully along with our Health Guarantee and Purchase Contract.
The 72-Hour Health Guarantee
Your Health Protection Window
Every puppy comes with our comprehensive 72-hour health guarantee:
- You have 72 hours from the time of receiving your puppy to have them examined by a licensed veterinarian of your choice
- If a life-threatening congenital or hereditary condition is discovered during this examination, you may be eligible for a return and refund
- The condition must be verified in writing by your veterinarian
- You must contact us immediately upon discovery of any health concern
- We will work with you and your veterinarian to understand the situation
- Our primary concern is always the puppy’s health and well-being
Contract Requirement
All returns and refunds are governed by our legally binding sales contract, which you sign before adoption. This contract clearly outlines:
- Specific conditions that qualify for return
- The 72-hour examination requirement
- Documentation needed from your veterinarian
- The return process and timeline
- Refund calculation methods
- Your responsibilities during the return process
Return Process
If you believe you have a qualifying situation, follow these steps:
Refund Calculations
What Is Refundable
If your situation qualifies for a refund under our contract terms:
- Full Puppy Price Refund: $650-$800 (depending on your puppy’s price)
- Deposit Applied: Your $300-$350 deposit is included in the puppy price refund
- Shipping Not Refundable: Shipping costs ($65-$110) are not refundable as these are actual costs incurred for transportation
- Veterinary Expenses: We may reimburse reasonable veterinary examination costs related to the qualifying condition, up to $100
- Total Refund Example: If you paid $750 for puppy + $85 shipping = $835 total, you would receive $750 back (puppy price only)
Non-Refundable Items
Please understand these important limitations:
- Shipping Costs: All shipping and delivery charges are non-refundable
- Deposit (if no qualifying condition): Deposits are non-refundable but may be transferred to another available puppy
- Change of Mind: We do not offer refunds for changes of heart or personal circumstances
- Allergy Situations: Allergies or family situations that prevent keeping the puppy are not qualifying conditions
- Behavioral Issues: Normal puppy behavior or training challenges do not qualify for return
- Beyond 72 Hours: Conditions discovered after the 72-hour window do not qualify for return under this policy
Deposit Policy
Understanding Your Deposit
Your $300-$350 deposit serves important purposes:
- Reservation: Secures your chosen puppy while we prepare paperwork
- Commitment: Demonstrates serious intent to adopt
- Non-Refundable: Deposits are generally non-refundable once placed
- Transferable: If you cannot proceed with your chosen puppy, your deposit can be transferred to another available puppy within 6 months
- Applied to Total: Your deposit is applied toward the total puppy price
- Contract Protection: The deposit is part of our legally binding sales contract
We pray carefully about each adoption and ask families to do the same. The deposit represents a mutual commitment to the adoption process and the puppy’s well-being.
Replacement Option
Alternative to Refund
In some qualifying situations, families may prefer a replacement puppy instead of a refund:
- Available Option: When a life-threatening condition is verified, you may choose a replacement puppy instead of a refund
- Similar Puppy: We will help you select a similar puppy from available litters
- No Additional Cost: There is no additional charge for the replacement puppy
- Shipping Included: We cover all shipping costs for the replacement puppy
- New Contract: A new sales contract will be signed for the replacement puppy
- Health Guarantee: The replacement puppy comes with the same health guarantee
This option allows us to maintain our relationship while ensuring you still welcome a healthy puppy into your family.
What Voids the Guarantee
Conditions That Void Our Guarantee
Our health guarantee and return policy are void under these circumstances:
- Improper Care: Neglect, abuse, or failure to provide proper veterinary care
- Unauthorized Procedures: Surgical procedures performed without our prior consent
- Breeding: Using the puppy for breeding purposes without our written permission
- Transfer of Ownership: Selling, gifting, or transferring the puppy to another party
- Failure to Vaccinate: Not following recommended vaccination schedules
- Environmental Hazards: Exposure to dangerous situations or substances
- Lack of Documentation: Inability to provide veterinary records when requested
- Contract Violation: Any violation of our sales contract terms
We take our responsibility for each puppy’s lifelong well-being seriously. These protections ensure our puppies go to responsible homes committed to their care.
Beyond 72 Hours: Our Ongoing Support
Lifetime Support Commitment
Even after the 72-hour window closes, our relationship continues:
- 24/7 Advice: We provide ongoing support for health and behavioral questions
- Veterinary Consultation: Assistance finding reputable veterinarians in your area
- Training Guidance: Recommendations for training and socialization
- Nutritional Advice: Guidance on proper nutrition throughout your puppy’s life
- Community Connection: Introduction to other families who have adopted from us
- Prayer Support: We pray for every puppy and family in our extended community
1-Year Congenital Condition Coverage
Separate from the 72-hour return policy, our health guarantee includes 1-year coverage for congenital conditions:
- Coverage for life-threatening congenital conditions discovered within 1 year of adoption
- Documentation required from a licensed veterinarian
- We cover veterinary costs up to the purchase price of the puppy
- Option for puppy replacement if the condition is untreatable
- This coverage is separate from and in addition to the 72-hour return policy
Our Christian Approach to Difficult Situations
Faith-Based Resolution
When difficult situations arise, we approach them with prayer and Christian values:
- Prayer First: We pray about every situation before making decisions
- Compassion: We seek to understand each family’s unique circumstances
- Fairness: We strive for solutions that honor both the family and the puppy
- Communication: We maintain open, honest dialogue throughout any process
- Integrity: We adhere to our contracts while showing grace where possible
- Relationship: We value our relationship with each family above any transaction
In our 40+ years of experience, we’ve found that prayerful consideration and open communication resolve most situations before they require formal returns or refunds.
Contact & Resolution Process
How to Reach Us
If you have concerns about your puppy’s health or need to discuss a potential return:
We believe that most situations can be resolved through early communication. Please don’t wait to contact us with any concerns.